Emails from Stripe confirming your payment and from Google Calendar confirming your session are typically sent automatically and instantly once your credit card payment is processed. However, should you not receive these emails, it's important to check your spam or junk mail folders, as emails may be filtered there. There are occasions when Stripe may need us to manually approve a payment, which could delay the charging of your card and the sending of confirmation emails. If you've checked your spam folder and still haven't received the confirmations after 30 minutes of payment, please contact us at hkisbsapcsuccess@gmail.com with your booking details. We will assist with confirming your payment manually.

To claim your 30% discount after booking and paying for three sessions, please follow these steps:

1. Ensure you book all three sessions within a 24-hour window to be eligible for the discount.
2. After completing the payment, send an email to hkisbsapcsuccess@gmail.com with your booking details, within the next 24 hours.
3. We will review your provided information, and upon confirmation, we will issue a refund of 30% of the total cost back to your credit card, within 14 days.

Remember, the discount applies to the total of all three sessions when booked together and is not applied at checkout.

Absolutely! Here's a breakdown of how the discount applies:

1. Suppose you book three sessions of the practical task rehearsal service, with the regular total cost being USD 1,500 (i.e., USD 250 x 2 x 3).
2. At checkout, you pay the full amount of USD 1,500 (this example excludes any potential seasonal discounts for simplicity).
3. After your booking is confirmed, you need to email us with the relevant booking details.
4. Upon verification, we will refund 30% of the total cost, which in this case, amounts to USD 450.

Now, let's consider a seasonal discount:
1. If there is a seasonal discount of USD 300 applied to your total at checkout, you would pay USD 1,200 instead of USD 1,500.
2. You are still eligible for the 30% discount on the original total (which is USD 450), but since you've already received a seasonal discount of USD 300, we will refund an additional USD 150 to your credit card.
3. This ensures that you benefit from both the seasonal and the Trio Booking Discount, giving you a combined savings of USD 450 on the original price.

At BSEA, we understand that plans can change. To accommodate this, we offer the flexibility to cancel or reschedule appointments. Here are the key details of our policy:

1. Cancellation Notice: If you need to cancel an appointment, we kindly request that you inform us, by email, at least 7 days in advance. For instance, if your appointment is scheduled for the 8th of January, the last day to cancel would be the 1st of January. This policy helps us manage our schedule efficiently and allows us the opportunity to offer the time slot to other students.

2. Rescheduling Appointments: We strive to accommodate rescheduling requests. However, please be aware that rescheduling is subject to the availability of time slots. We recommend that students check our online Google Calendar booking schedule for available time slots and send us an email at least 5 days in advance. This allows us sufficient time to manually update the system.

3. Late Cancellations: Cancellations made less than 7 days before the scheduled appointment are still eligible for rescheduling, subject to a standard rescheduling fee of US$25.

4. No Refund Policy: Once an appointment is booked, refunds are not available, except in cases where the cancellation is initiated by BSEA. This policy is implemented to ensure a committed and efficient schedule for all parties involved.

5. Cancellation and Rescheduling by BSEA: While it is rare for our assessors to be unable to attend a scheduled session, unforeseen circumstances may occasionally arise. In such events, we endeavour to provide students with at least 7 days' notice and will liaise with students to either reschedule to another available session or arrange for a full refund for the affected session.